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Recruitment Sales Skills (Foundation)

Course Outline

Based on best practice principles, this program has been designed to develop the sales skills of new Recruitment Consultants.

This program focuses on building the skills and the essential activities required to gain new clients - and to keep them long term!

Course Content Includes:

Sales track/pipeline

  • Understanding the process
  • Successful sales people know their numbers
  • Objections and rejections as part of the journey to success

Telephone, email and letter marketing

Core sales skills

  • ­Setting objectives
  • Initiating contact
  • The introduction
  • Getting through the gate-keeper
  • Verifying the decision maker
  • Determining and confirming needs
  • Questioning techniques and active listening
  • Presenting a solution
  • Verbal and non-verbal communication
  • Overcoming objections
  • Effective closing techniques.

Visit preparation

  • The arrival
  • The reception and the receptionist
  • Meeting and greeting
  • Environmental clues
  • Conducting and controlling the visit
  • Recording the visit
  • Confirming the way forward
  • The departure
  • What happens next?
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