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Conflict Management

Success in business often depends on your ability to work in difficult situations and deal with conflict. Understanding the causes, varieties and levels of conflict is the key to anticipating and managing it effectively when it arises. In addition, the ability to understand your own reaction to conflict will assist participants in overcoming it when it occurs!

This workshop focuses on the best practice techniques used in business today.

The key learning objectives of this course typically include:


• Definition of conflict
• How to work with different styles
• Conflict - causes, results and levels
• Behavioural vs. Situational conflict
• Self assessment vs. Perceptions
• Exercises to identify your natural style
• Conflict resolution styles
• Four step approach to resolving conflict
• Potential barriers to resolving conflict
• Managing behaviours and emotions
 
   
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