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Feedback - Giving and Receiving

Giving and receiving feedback can be a daunting task. 

It is vital that managers develop techniques to ensure tact and sensitivity, whilst getting the message across.

Given effectively, feedback can serve to motivate employees to reach the goals of not only the individual but also those at a team and organisational level.

In a leadership position, feedback is critical to directing a team towards maximum efficiency, as well as ensuring your own performance.

This course focuses on feedback to correct behaviour and overcome barriers. It also covers how to give, receive and customise feedback and the preferred styles of feedback.

The key learning objectives of this course typically include:

• How to give and receive feedback
• Barriers to the feedback process
• How to customise feedback
• When feedback calls for change
• How to foster change
• Steps: feedback to correct behaviour
• Steps: communicating positive feedback
• Steps: receiving feedback
• Steps: giving feedback upward
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